Responsibilities

The Branch Services Officer (BSO) assists the Branch Manager in overseeing branch operations, with a focus on cash handling, security, compliance, and customer service. They ensure efficiency and regulatory adherence while acting as the officer-in-charge in the Branch Manager’s absence.

The BSO provides Leadership, applies Job Knowledge to optimize operations, and uses strong Communication to support staff and clients. Skilled in Problem-Solving, they ensure smooth operations and excellent service. They also focus on Employee Development, Compliance, and promote Green Practices and Workplace Equality and Diversity.


Competencies

• Technical Competencies:
Banking Operations – Strong knowledge of cash handling, deposits, withdrawals, loans, and check clearing.
Regulatory Compliance – Familiarity with Bangko Sentral ng Pilipinas (BSP) regulations, AMLA, and KYC policies.

• Behavioral Competencies:
Leadership and Decision-Making – Ability to lead branch operations effectively and make sound business decisions.
Customer Focus – Strong commitment to providing excellent client service.
Attention to Detail – High level of accuracy in transaction processing and reporting.


Requirements

• Bachelor’s Degree in Banking & Finance, Accounting, Business Administration, Economics, or related field.
• At least 3-5 years of experience in branch banking operations, with at least 1-2 years in a supervisory role.
• Strong knowledge of cash management, loan processing, and banking regulations.
• Experience in handling customer service, risk management, and security measures.
• Proficiency in core banking systems, Microsoft Office (Excel, Word), and transaction monitoring software.
• Must have excellent leadership, communication, and analytical skills


Work Location :

• Cainta, Rizal
• Lucena City


Submit resume to recruitment@qcrblive.com with the subject line “[Position] Application – [Your Name]“. We look forward to connecting with you and seeing how you can thrive within our team.